Industry
Enterprise
Region
Egypt
Duration
7 Months
Overview
Challenges Faced by Wittify
Manual Operations
Ticket generation, FAQs, and content posting were handled manually, creating delays and errors.
Channel Inconsistency
Customers experienced mismatched information across channels (social media vs. web chat), leading to poor engagement.
Resource Limitations
Building and scaling AI agents required custom coding expertise.
High Overheads
Repetitive tasks increased costs and reduced operational efficiency.
Solution Provided by Cplus Soft
Native Arabic Speech Technology
with coverage of 25+ dialects and 100+ languages.
No-Code Agent Builder
Drag-and-drop workflows to create custom chatbots without programming.
Third party Integrations
The no-code platform integrates easily with websites, social media, CRMs, telephony systems, and tools like Google Calendar and Salesforce.
Customizable Behavior & Tone
ensuring assistants reflected brand identity.
Visual Engagement via Avatars
The platform partnered with Akool for AI-driven avatars to enhance engagement through visual representatives.
Real-Time Analytics
Provided human-like interactions, and customization options for tone, behavior, and knowledge ingestion, backed by $1.5M pre-seed funding and support from top accelerators like stc’s inspireU and Misk x Plug and Play.
Impacts after Implementation
Enabled non-technical teams to build and deploy AI chatbots in less than a day.
Up to 70% reduction in manual workloads for support teams because of AI chatbots.
Reduced operational costs significantly by 50% through automation.
Expanded businesses’ reach with 100+ languages and full Arabic dialect coverage, increasing inclusivity and adoption in Arabic-speaking markets.
Improved customer engagement and lead qualification rates by up to 40% through automated workflows.
Positioned Wittify.ai as a pioneer in Arabic-native conversational AI